Qwest Takes Retail Expansion Beyond Kiosks; Opens Two Enhanced Solutio

    Business Editors/Retail Writers

    PHOENIX--(BUSINESS WIRE)--May 4, 2005--Qwest Communications International Inc. (NYSE:Q) is expanding its retail presence in the Phoenix metro area beyond its traditional kiosks, with the opening of two new Qwest Solution Center Living Rooms. These new retail and gathering areas, at Chandler Fashion Center and Arrowhead Towne Center, offer all of the services available at Qwest Solutions Centers, plus additional amenities in the comfort of a living room environment.
    Qwest Living Rooms center around comfortable seating areas where plasma screen televisions display a full complement of Qwest Choice TV channels. These Qwest locations are about twice the size of a typical Solutions Center and are equipped with Qwest wireless Internet access, allowing customers and mall visitors to connect to the Internet free of charge with their laptop or other wifi-capable device.
    Qwest is the only communications provider that offers full-service retail environments with personal, face-to-face assistance for a complete spectrum of communications choices. Customers can get expert advice and purchase wireless, high-speed Internet service, home-phone packages, long-distance service and DirecTV. Additionally, each Qwest store has a convenient bill drop, and all Qwest retail associates can make feature changes and assist with billing inquiries and technical support.
    "Customers appreciate the personal assistance and service they receive when shopping with Qwest," said Pat Quinn, Qwest president for Arizona. "Now, Qwest is bringing additional convenience and amenities to shoppers in the Valley, so they can make the most of their time."
    Qwest now has 11 retail locations in Arizona, and 86 across the Western United States. Existing locations are: Flagstaff Mall in Flagstaff; Prescott Gateway Mall in Prescott; Desert Sky Mall, Arizona Mills, Metrocenter and the Qwest Solutions Center at 5090 N. 40th Street in Phoenix; Superstition Springs Center in Mesa; and Park Place and Tucson Mall in Tucson. The company continues to offer customers new ways to learn about and choose Qwest services. In addition to Qwest retail locations, customers can work with Qwest online at www.qwest.com or over the phone by calling 800-244-1111.

    About Qwest

    Qwest Communications International Inc. (NYSE:Q) is a leading provider of voice, video and data services. With more than 40,000 employees, Qwest is committed to the "Spirit of Service" and providing world-class services that exceed customers' expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.

    Forward-Looking Statement Note

    This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors consolidating with other providers or otherwise reorganizing their capital structure to more effectively compete against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; changes in the outcome of future events from the assumed outcome included in our significant accounting policies; and our ability to utilize net operating losses in projected amounts.
    The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.
    Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements and other statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
    By including any information in this release, Qwest does not necessarily acknowledge that disclosure of such information is required by applicable law or that the information is material.

    The Qwest logo is a registered trademark of Qwest Communications International Inc. in the U.S. and certain other countries.

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CONTACT: Qwest Communications International Inc. Media Contact: Jeff Mirasola, 602-630-8224 Jeff.Mirasola@qwest.com or Investor Contact: Stephanie Comfort, 800-567-7296 IR@qwest.com

KEYWORD: COLORADO ARIZONA INDUSTRY KEYWORD: RETAIL CONSUMER/HOUSEHOLD TELECOMMUNICATIONS SOURCE: Qwest Communications International Inc.

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