Omega Performance Improves Performance Evaluations for Call Centers, Updates Call Center Health Check

Omega Performance (www.omega-performance.com) introduces the enhanced Call Center Health Check. Call center managers now have an improved way to conduct performance evaluations of their center and make comparisons to industry leaders. For a limited time, when call center managers take the online Call Center Health Check, they can schedule a complimentary 30-minute phone consultation with Laurie Hotard, Omega Performance senior consultant, Contact Center Practice, to discuss the results and ways they can advance to the next level of performance. "The Call Center Health Check -- with performance evaluation questions, immediate scoring based on the answers provided, and a best practices tool for improving performance -- already provides call center managers with valuable information,” says Hotard. "With the addition of a 30-minute, complimentary phone consultation, we can give managers a more thorough performance evaluation and give them the steps that they need to improve results going forward.” The Call Center Health Check is available at www.omega-performance.com. The complimentary phone consultation will be offered for a limited time only. About Omega Performance Omega Performance has enabled more than 2,500 firms worldwide to drive and sustain improved business results. The company is a wholly owned subsidiary of Informa plc (INF on the London Stock Exchange), the leading international provider of specialist information and services for the academic and scientific, professional and commercial business communities. Informa has over 15 offices in more than 40 countries and employs over 7,000 staff around the world. Omega Performance is headquartered in Charlotte, N.C., USA, with major offices in Australia, Canada, China, New Zealand, Nigeria, Singapore, South Africa, and the United Kingdom.