Infonet Announces Worldwide Availability of FirstWatch

Infonet Announces Worldwide Availability of FirstWatch

    Business Editors/High-Tech Editors

    EL SEGUNDO, Calif.--(BUSINESS WIRE)--Jan. 11, 2005--

Advanced Service Delivers Unified Monitoring, Reporting and Management Capabilities to Client-Owned IT Infrastructure
    Infonet Services Corporation (NYSE:IN), a leading provider of global communications services for multinationals, today announced the worldwide availability of FirstWatch remote monitoring, reporting and management capabilities.
    With FirstWatch, Infonet is able to extend its value-added management services beyond the customer premise routers provided under its Global Connect service and into client-owned IT infrastructure elements such as LAN switches, servers, security devices and IP telephony systems.
    "Communications service providers are increasingly looking to play a larger role in their customers' networking infrastructures. An important step in that direction is ensuring the delivery and performance of enterprise applications and the infrastructure they run on," said Ron Kaplan, Research Manager, Business Network Services for IDC.
    FirstWatch is offered for the following network elements, whether they are associated with sites on Infonet's The World Network, a private leased line network, or the network of another communications service provider:

--	FW 5000 - Network - including routers, concentrators, multiplexers, switches (LAN, WAN, optical), Wi-Fi infrastructure and hubs
--	FW 6000 - Security - for firewalls, intrusion detection systems, appliances and other security-specific devices
--	FW 7000 - Server - for server management, including server resource and application management
--	FW 8000 - IP Telephony - for IP telephony devices and IP telephony services such as dial plan management and application management

    The flexible and modular design of FirstWatch recognizes the varying levels of internal investment in monitoring and reporting tools, staff and processes that most multinationals already have in place.
    The result is a unified service that lets multinationals selectively "out-task" a wide range of management options on a device-by-device basis -- from monitoring and alerting to performance management, configuration management, change control and fault resolution and management.
    Using Infonet's easy-to-use client portal, my.infonet.com, multinationals can access FirstWatch reports and monitor their IT infrastructure 24/7.
    "Clients using this service have achieved an average of 41% reduction in systems failures and a sharp reduction in IT help desk trouble tickets, usually within the first 60 days," commented Andrew McBride, senior product manager, Infonet. "FirstWatch offers a unified management solution regardless of the diversity of a multinational's IT infrastructure -- a key benefit for organizations with multiple sites with varying IT requirements."

    About Infonet

    Infonet Services Corporation, known for its quality of service, is a leading provider of managed network communications services for nearly 3,000 multinational entities.
    Employing a unique consultative approach, Infonet offers integrated solutions optimizing the complex relationship between enterprise applications and the global network.
    Extensive project management capabilities are the foundation for the services and solution offerings (broadband, Internet, intranet, multimedia, videoconferencing, wireless/remote access, local provisioning, application and consulting services) positioning Infonet as a single-source partner for multinational entities. In particular, Infonet IP VPN solutions offer multinationals a unique combination of Private and Public IP services as well as a full set of Managed Security and Mobility Services.
    Rated "Best in Class" overall in Telemark's survey of Global Managed Data Network Services and Managed IP Services, Infonet also has won "Best Customer Care", "Best Managed Service", "Best Regional Carrier" and "Best Carrier" at the World Communication Awards. Founded in 1970, Infonet owns and operates The World Network(R), accessible from more than 180 countries, and provides local service support in more than 70 countries and territories.
    Infonet's stock is traded on the New York Stock Exchange under the symbol "IN." Additional information about the company is available at www.infonet.com.

    Safe Harbor Statement: Infonet may have made forward-looking statements in this release. These statements, if any, are based on information available to the company as of the date of this release and Infonet undertakes no duty to update the information to take account of later events. The accuracy of our forward-looking statements will also be affected by the strength of the market for Infonet products and services, competition, the timely transitioning of new business opportunities to Infonet's network and the effect of currency fluctuation. Investors should bear these risk factors in mind as well as those elaborated on in Infonet's 10-K, 10-Qs and other recent filings made with the U.S. Securities and Exchange Commission. These documents are available through the investor relations portion of Infonet's web site at www.infonet.com.

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CONTACT: Infonet Services Corporation Corporate Marketing: Alex Rassey, 310-335-1144 email: alex_rassey@infonet.com or Industry Analysts: Stacie Hime, 310-335-2875 email: stacie_hime@infonet.com or Public Relations (Ruder Finn) Media: Alicia Dollard, 212-593-6343 email: dollarda@ruderfinn.com

KEYWORD: CALIFORNIA TRACK Technology_IT INDUSTRY KEYWORD: TELECOMMUNICATIONS NETWORKING INTERNET E-COMMERCE PRODUCT SOURCE: Infonet Services Corporation

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