Epiphany Customer Swisscom Fixnet to Speak at Gartner CRM Summit 2005

    Business Editors/High-Tech Writers
    2005 Gartner CRM Summit

    SAN MATEO, Calif.--(BUSINESS WIRE)--March 2, 2005--Epiphany, Inc. (Nasdaq:EPNY), a leading provider of customer relationship management (CRM) solutions, announced today that its customer Swisscom Fixnet will present at the Gartner CRM Summit 2005, held in London, March 3-4. Swisscom Fixnet, the wireline division of Swisscom, Switzerland's leading communications company, will present an in-depth case study detailing their CRM project, from vision to implementation to results.
    To take advantage of cross-selling, retention and win-back opportunities and present a unified face to the customer, Swisscom needed to build and employ a single customer view across its different customer channels. Swisscom will discuss its selection and deployment of Epiphany Advisor solutions at the point of customer interaction to increase cross-channel coordination, enable intelligent cross- and up-selling, and provide a differentiated customer experience.
    "Epiphany helps the largest consumer-oriented businesses worldwide drive profitability through intelligent customer interactions," said Karen Richardson, CEO, Epiphany. "With Epiphany solutions, Swisscom Fixnet has enhanced its existing systems for cross-channel and cross-department communications to increase customer satisfaction and loyalty. We are proud to be an integral part of Swisscom's successful CRM strategy."

    2005 Gartner CRM Summit

    Mr. Theo Schindler and Mr. Bertrand Zahno of Swisscom Fixnet will present their case study Thursday, March 3rd, at 2:30 p.m. For more information on the Gartner conference, or to register, please visit www4.gartner.com/2_events/conferences/crm6i.jsp.

    About Epiphany

    Epiphany(R) provides CRM software solutions that increase profitability at the largest consumer-oriented companies by making every customer interaction intelligent. With over 475 customers -- including nearly 35 percent of the Fortune 100 -- Epiphany powers deep customer insights and optimizes each relationship from both a revenue generation and customer retention viewpoint. Built on the industry's most advanced, service-oriented architecture, Epiphany software solutions address problems that span business silos, departmental functions and geographic locations, and result in rapid, measurable ROI. With a suite of blended marketing, sales and service solutions, Epiphany enables global organizations to align touchpoints, processes and technologies around the most valuable enterprise asset -- the customer. With worldwide headquarters in San Mateo, CA, Epiphany serves customers in more than 40 countries worldwide. For more information please visit www.epiphany.com.

    Safe Harbor Statement

    This press release contains forward-looking statements relating to future results that may be achieved by customers using the Epiphany E6 software product and future sales opportunities. Actual results could differ materially from such forward-looking statements. Factors that could cause actual results to differ materially from the forward-looking statements include customers' individual purchasing decisions, competition and the introduction of new products and services by competitors, our ability to hire and retain qualified personnel, and general economic conditions. These factors and others are described in more detail in Epiphany's public reports filed with the Securities and Exchange Commission, such as those discussed in the "Risk Factors" section included in the Epiphany's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and in the Epiphany's prior press releases. Epiphany assumes no duty to update any statements made in this press release.

    Epiphany and the Epiphany logo are registered trademarks of Epiphany, Inc in the United States and other jurisdictions. All other trademarks are the property of their respective owners.

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CONTACT: Epiphany, Inc. Gordon Evans, 650-356-3842 gevans@epiphany.com or Access Communications Cassie Divine, 415-844-6248 cdivine@accesspr.com

KEYWORD: CALIFORNIA SWITZERLAND INTERNATIONAL EUROPE INDUSTRY KEYWORD: TELECOMMUNICATIONS SOFTWARE INTERNET E-COMMERCE TRADESHOW PRODUCT SOURCE: Epiphany, Inc.

Copyright Business Wire 2005