23.10.2007 16:13:00
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CORRECTING and REPLACING Philips Delivers Premium Service to FlatTV(TM) Customers with Simplicity Advantage
Please replace the release dated October 18, 2007 with the following
corrected version due to multiple revisions.
The corrected release reads:
PHILIPS DELIVERS PREMIUM SERVICE TO FLATTV™
CUSTOMERS WITH SIMPLICITY ADVANTAGE
Philips, a world leader in FlatTV displays, announced today the creation
of a service program that makes HDTV ownership a simple and reassuring
experience.
Philips’ Simplicity Advantage program offers
a compelling new level of service for FlatTV customers, making the
post-purchase period simple, assured and even comforting. Those who buy
a 37” diagonal or larger Philips FlatTV
product will automatically receive three key benefits of the Simplicity
Advantage program: lifetime technical call-center support, prompt
scheduling of in-home warranty repairs where geographically available,
and a simplified exchange program for consumers residing in an area
without a nearby authorized service center.
Flat TV products of 26” diagonal and below
also receive royal treatment. For these smaller-sized sets with
technical issues that arise in the first 30 days after purchase, Philips
will send the customer a new replacement unit if the problem cannot be
resolved over the phone. After the 30-day purchase window, customers
with unresolved difficulties inside the warranty period will receive a
refurbished unit. Units usually ship out the next day and then the
customer only needs to put their set in the box for return shipment.
This ensures the consumer doesn’t have to
hassle with shipping details or being without a TV.
"Today’s consumer
places a premium on time and seeks the most efficient and convenient
resolution to issues,” said Adam Sherry,
vice-president of service for Philips Consumer Electronics North
America. "Philips’
Simplicity Advantage program provides consumers a hassle-free, fast
method of resolving service related issues with their FlatTV purchase.
This program is designed to let us worry about the details, so the
consumer can simply enjoy their FlatTV product.”
Whether it’s learning how to tune in local
HDTV channels or what the best connection is for a Blu-ray Disc®
player, Philips’ Simplicity Advantage program
aims to engage customers and provide a knowledgeable, human connection
that removes the worry from the seemingly complex world of digital TV.
Delivering on its commitment and brand promise, Philips’
Simplicity Advantage program brings the same level of service to
consumers that is already present in Philips’
technology. Philips is devoted to providing the consumer with peace of
mind, instilling confidence that their purchase is backed by the support
of an organization committed to resolving issues quickly and answering
questions immediately -- premium service for premium products.
For more information, visit www.philips.com/simplicityadvantage.
About Royal Philips Electronics
Royal Philips Electronics of the Netherlands (NYSE: PHG, AEX: PHI) is a
global leader in healthcare, lifestyle and technology, delivering
products, services and solutions through the brand promise of "sense and
simplicity". Headquartered in the Netherlands, Philips employs
approximately 125,800 employees in more than 60 countries worldwide.
With sales of $34 billion (EUR 27 billion) in 2006, the company is a
market leader in medical diagnostic imaging and patient monitoring
systems, energy efficient lighting solutions, personal care and home
appliances, as well as consumer electronics. News from Philips is
located at www.philips.com/newscenter.
FlatTV is a trademark of Koninklijke Philips Electronics N.V. Blu-ray Disc (BD) is a registered trademark of the Blu-ray Disc
Association (BDA).
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