Consumers File Class Action Lawsuit Against Arris for Defective Cable Modems

SAN FRANCISCO, April 3, 2017 /PRNewswire/ -- Consumers today filed a class action lawsuit against Arris International plc (NASDAQ: ARRS), claiming that the telecommunications company sells cable modems containing a serious defect that results in high spikes in network latency, degrading users' Internet connections, according to Schubert Jonckheer & Kolbe, which represents the consumers.

The lawsuit, filed on March 31, 2017 in the U.S. District Court for the Northern District of California, alleges that consumers who purchased Arris's SURFboard SB6190 modem—which promised consumers "the fastest speeds" and "most reliable connection" to the Internet—suffer from severe network latency spikes. Hundreds of users have complained in online forums, and Arris itself has acknowledged the issue. Arris, however, has failed to fix the problem for SB6190 purchasers.

"Consumers paid top dollar for a high-end cable modem, but even Arris now acknowledges that the SB6190 suffers from a serious flaw," said Noah Schubert, a partner at Schubert Jonckheer & Kolbe, "Arris and other cable modem manufacturers shipping modems with the defect should recall the affected models and issue refunds."

According to the lawsuit, the root of the problem is Arris's decision to swap out the Broadcom chipset in this modem with the Puma 6 chipset from Intel Corporation. Arris told online technology websites that the problem stems from Intel's Puma 6's chipset, which causes cable modems to suffer from significant jitter and latency on their network connections.

Schubert Jonckheer & Kolbe LLP is actively investigating whether other cable modems containing the Puma 6 chipset, including modems from Netgear, Linksys, Cisco, and Hitron, also suffer from the same severe network latency defect. To see if your cable modem may be affected by this defect, please visit our website at classactionlawyers.com/cablemodems.

If you purchased an Arris SB6190 or other cable modem containing the Puma 6 chipset, you may be entitled to a refund of the purchase price. If you think you may be affected by this cable modem defect, please contact us today to learn more.

About Schubert Jonckheer & Kolbe
Schubert Jonckheer & Kolbe represents shareholders, employees, and consumers in class actions against corporate defendants, as well as shareholders in derivative actions against their officers and directors. The firm is based in San Francisco, and with the help of co-counsel, litigates cases nationwide.

Contact
Noah M. Schubert
Schubert Jonckheer & Kolbe
nschubert@sjk.law
Tel: 415-788-4220

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SOURCE Schubert Jonckheer & Kolbe LLP